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Shipping Information
Within the continental United States we use UPS Ground with a cost of
$9.95 Free per
order (excluding P.O Boxes). Please contact Customer Service
if you would like to have your purchase shipped by a faster UPS method.
The United States Postal Service is used for locations outside of the
continental U.S. and to P.O. boxes. Customer Service can
provide these shipping costs.
We usually ship within 2-3 business days after your order is placed excluding
weekends and holidays. UPS Ground (for continental US addresses) usually takes
2-3 days for customers in the mid-west (Where our factory is located) and 4-5
days to either coast.
If damages occur in shipping, please contact Customer Service immediately.
We will allow you to cancel an order only before the items are manufactured
(usually within 24 hours). Once the items are made, the order cannot be
cancelled for any reason. If you do decide to cancel your order prior to the
items being manufactured, we will refund your payment, minus a 5% Cancellation
Fee.
Return Information
We understand that occasionally an item needs to be returned for non warranty reasons. We allow this with a few limitations:
- No embroidered items (except for warranty) will be accepted for return.
- All returns must be approved by Customer Service
and have the supplied Return Authorization Number clearly displayed on the outside of the package.
Items without an Authorization Number will be charged an additional $15 "Unauthorized Return" fee.
- All returns except for warranty (Warranty Info) reasons
are subject to a 25% restocking fee.
- Items that have been returned to us due to "Refusal of Delivery" are subject to the
"Unauthorized Return" fee, as well as an additional shipping charge for the return of the items.
To avoid these fees, please call Customer Service
for a Return Authorization Number.
- Returns must be in re-sale condition, free of labels and markings.
- We will not accept any items for return after 60 days of the purchase date.
- We are not responsible for freight charges on non warranty returns.
Shipping charges will not be refunded except for warranty returns.
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